Britenergy.co.uk takes your privacy seriously. This Privacy Policy explains the steps we take to ensure information about you is kept secure and confidential and how we use any personal information collected from you through the use of this site.

Please read this Privacy Policy carefully as once you use our website and services you will be regarded as having read and accepted this Privacy Policy. You must not use our website or our Services if you do not accept this Privacy Policy.

If you have any queries relating to our use of your personal data or any other data protection issues, please contact our Customer Services Team.

What personal information do we collect? 

In order to process a switch, we collect your name, address and payment details. We also collect your email address and phone number so that britenergy.co.uk and your new supplier can contact you about the switch.

If you request to be kept informed of services that we offer, we collect your name and email address. You can opt-out of receiving information from us whenever you input personal data, or by sending an email to sysworld@hotmail.co.uk.

How do we use your personal information?

If you have requested to switch suppliers, we will use your personal information to process that switch. This will include passing your information to the new supplier.britenergy.co.uk may disclose and use personal information collected about you within its own organisation for the purpose of internal business administration and analysis britenergy.co.uk may also disclose personal information collected about you to third parties, for the purposes of completing any transaction you are undertaking with us, for providing any goods or services to you or for the purposes of associated administration or obtaining professional advice.

By using the website you are also agreeing to the use of personal information by Britenergy.co.uk and regulatory/governing bodies for the purposes of compliance monitoring and also other third parties either where necessary for those third parties to provide additional products or services requested by you or with your prior consent.

If you enter a contest or another promotion, we will use the data so that we can administer the contest or promotion and notify any winners.

If you have requested to be kept informed of services that we offer, we will contact you with these details. We will not rent, trade or sell your data to others.

We monitor customer traffic patterns and site usage in order to help us develop the design and layout of the website.

For these purposes we may send your information internationally, including to countries outside the European Economic Association. Other countries offer differing levels of protection for personal information, not all of which will be as high as the levels of protection offered in the UK.

Your consent 

By disclosing your personal information to britenergy.co.uk you consent to the collection, storage and processing of your personal information in the manner set out in this privacy policy.

Cookies

A cookie is a very small text file placed on your computer by a web browser, which has been sent by a web server. It is essentially an "identification card" relating to you. The main purpose of our cookies is to identify you when you visit our website. Each time your browser requests a web page from our server, the browser sends the information in the text file back to the server and lets the server know that you have returned to that web page. We use cookies to provide you with a better service tailored to suit you. We will store your cookies for a maximum of three months.

Cookies help you to save time. For example, if you register for our Services, a cookie helps us to remember who you are and what your preferences are. Next time you return, we can fill in any questions that you have already answered. The more you tell us about yourself, the more we can help to find information or products you want.

If you do not accept incoming cookies then the performance of our website on your system will not be to full standard or our website may not serve at all.

Your Rights

You have certain rights under the Data Protection Act 1998. For example, we will always let you have a copy of all personal information we have about you should you request it. We ask that the request is made in writing, and is accompanied by a fee of £10 to cover administrative costs.